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Support | WebMail | VoiceMail ![]() Contact Us | ![]() |
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Support | WebMail | VoiceMail ![]() Contact Us | ![]() |
Let PGTelco handle all your Residential Phone needs! PGTelco provides competitive pricing and reliable
service backed by over 100 years experience in the telephone business. Your calls, voice mails and internet
travel through our dependable land lines, so if power goes out, your phone line doesn't. With a PGTelco
landline you also get reliable 911 services.
BASIC PHONE LINE $26.73/moNATIONWIDE UNLIMITED $35.45/moIncludes End User and ARC Charges. Additional taxes apply.
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Low Income Assistance
Lifeline Telephone Service:
Lifeline Internet Service: $9.25 discount
Try Prairie Grove Telephone Company as your long distance carrier! We feel that we have put together a long distance service that is competitively priced, and much simpler to understand than our much larger competitors.
NATIONWIDE PLANS
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Rates:
All long distance services will be billed on your local phone bill with no hidden charges.
• Interstate Long Distance Service Agreement (80kb)
• International Long Distance Service AGreement (152kb)
• International Rates
• Nationwide Calling • |
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Nationwide Unlimited with 10 Mbps HighSpeed Internet |
$62.36 |
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With 15 Mbps High Speed Internet |
$71.36 |
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With 20 Mbps High Speed Internet |
$80.36 |
• All Bundles Include •Residential Phone Line |
• Additional Packages Available •Our Bundle Packages include Internet Call us for more information. 479-846-7200 |
Prices do not include 911 fees or Taxes.
*Nationwide Long Distance includes the contiguous 48 States. Alaska and Hawaii are not included and are billed on a per minute basis.
• Local Service
• Long Distance Charges
• Other Charges and Credits
The due date for current charges is 22 days after the mailing date of your bill and will be printed on your bill. Payments made after the due date will have a penalty added, and may also result in service interruption. Please allow enough mail time for us to process your payment.
You May Pay In Person At:
You May Pay By Mail To The Following Address:
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Feel free to call our business office at 479-846-7200 or 479-267-7200.
If you are calling long distance, you may call 1-800-235-6565.
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A Delayed Payment Agreement is a signed agreement between a qualifying customer and Prairie Grove Telephone Company. A delayed payment schedule is agreed on and can and can have as many as five payments on the total bill amount. In signing a Delayed Payment Agreement, the customer agrees that:
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The Preferred Payment Date Plan is available to qualifying customers and is intended to enable the company to change a customer's bill payment due date, at the customer's receipt of a fixed income. Customers who qualify under this plan and pay by the new date will not be considered late on their bill payment.
We do everything possible to make sure your phone service is in good working order. In addition, we try just as hard to fix any problems that do occur as quickly as possible.
We make repairs to the phone lines outside your home or business at no charge to you. Unless you have our Service Plus Maintenance Plan, any repairs to inside phone lines require an additional charge.
Because some of your repair assistance requires a fee, we work with you to help determine the source of the problem, when ever possible. Listed below are a few things to do before you call our repair service.
1. Look for symptoms on your telephone set(s) like a cracked plastic housing or a broken or frayed cord.
2. If you have just one phone, unplug it and plug in a borrowed phone. If the borrowed phone works, the problem is in the phone set and not in the phone line.
3. If you have more than one phone, make sure each phone's receiver is on the hook. If none of them are off the hook, unplug every phone. Then plug each phone back into any wall jack one at a time, check each phone for a dial tone as you go. The telephone set that causes the line to go dead is the one needing repair.
4. If your phone(s) appear to be working, take a working phone to your telephone network interface box. This box is usually located on the outside wall of your home or business. It is located where our outside lines and your inside telephone wiring connect, or "interface".
5. Open the network interface box and locate the "test jack" inside. Remove the modular plug from the test jack and insert the phone jack from your phone.
6. If the same problem occurs when you plug your phone into the test jack, the problem is in our outside telephone lines. Call our Repair Service at 479-846-4161.
7. If the problem disappears when you use the test jack, the problem is in your inside telephone wiring.
If the trouble is in your telephone set...
If the trouble is in your inside wiring...
If the trouble is in our outside lines...
For immediate Repair support, contact the repair line at (479)846-4161
Service Plus is a worry free option to inside wiring repairs. You can avoid unexpected charges for telephone inside wire repair by subscribing in advance to this advantageous plan.
With Service Plus protection, a small monthly fee protects you from normal repair charges on the telephone wiring and jacks inside your home or business. Plus, we will loan you a phone for up to 30 days if your repair personnel find your phone itself is in need of repair. For your convenience, we will also give you the opportunity to lease this phone or purchase it.