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Rates & Services

Basic Business Service Prairie Grove, Lincoln, Morrow or Strickler	$25.28
Basic Business Service Farmington	$26.28

Let PGTELCO handle all your Business Phone needs! PGTELCO provides competitive pricing and reliable service backed by over 100 years experience in the telephone business. Your calls, voice mails and internet travel through our dependable land lines, so if power goes out, your phone line doesn't. With a PGTELCO landline you also get reliable 911 services.

Service Pricing

Service order and Installation fees may apply. For more information, click on the service below.

CUSTOM SERVICES	Business
Call Forwarding	$2.00/mo
Call Forwarding Busy	$0.50/mo
Call Forwarding No Answer	$0.50/mo
Call Forwarding Remote Access	$1.00/mo
Call Waiting	$2.00/mo
Distinctive Ring First number per line	$3.00/mo
Distinctive Ring Second number per line	$2.00/mo
Speed Calling - 8 Number	$2.00/mo
Speed Calling - 30 Number	$3.00/mo
3-Way Calling	$2.00/mo
Call Waiting, Call Forwarding & 3-way Calling	$3.00/mo

CLASS SERVICES	Business	2 or more
Caller ID - Number Only	$6.00/mo	$5.00/mo
Caller ID - Name & Number	$8.00/mo	$7.00/mo
Call Waiting Caller ID	$1.50/mo	N/A
Telemarketer Call Screening	$4.00/mo
Automatic Callback *66	$4.00/mo	$3.00/mo
Automatic Recall *69	$4.00/mo	$3.00/mo
Call Trace *57	$6.00/success	N/A
Distinctive Ring Call Waiting	$4.00/mo	$3.00/mo
Selective Call Acceptance *64	$4.00/mo	$3.00/mo
Selective Call Forwarding	$4.00/mo	$3.00/mo
Selective Call Rejection *60	$4.00/mo	$3.00/mo

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Other Services

Voice Mail

Billing

Billing & Payments

Repair Department

Contacting the Repair Department

Telephone Line Troubleshooting

Service Plus Maintenance

Bundles

Interested in other telephone services? Please look at our Residential Services for those not listed in this business section.

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Call Forwarding automatically reroutes calls to any number you choose, even your cell phone.

How To Use:
To turn on, press 72#. At the dial tone, enter the number to which you want your calls forwarded. To turn off, press 73#.

If you transfer calls to a location outside your local calling area, you are responsible for toll or long distance charges to wherever you are forwarding your calls.

Call Waiting lets you put one call on hold while you answer a second one, then alternate between the two.

How To Use:
While on the phone, a gentle tone alerts you to another call. Press and release the receiver button to find out who is calling. By clicking again, you can go back to the first call. To turn off Call Waiting for a particular call, press *70 before you make the call. A busy signal will be given to your callers during the next call you make.

Speed Calling lets you reach frequently dialed local or long distance numbers by dialing a one or two digit code.

To Establish Your Speed Calling List

1. Listen for dial tone and dial 74 (for 8-code calling) or 75 (for 30 code calling).
2. Depress the # button. (With a rotary dial phone, skip this step and allow a 4 second pause.)
3. Dial one of the 8 one-digit access code numbers (2-9) for 8-code Speed Calling or dial one of the 30 two-digit access code numbers (20-49) for 30-code Speed Calling.
4. Dial the complete local or long distance number you are assigning to that code.
Listen for confirmation tone to indicate your Speed Calling number is established.

To Use Your Speed Calling Feature

1. Lift the receiver and listen for dial tone.
2. Dial the appropriate one digit access number (2-9) for 8-code Speed Calling, or the two-digit access number (20-49) for 30-code Speed Calling.

Three Way Calling feature allows you to talk to two people in two different places at the same time.

How To Use
Talk with two friends or family members in separate locations, or discuss a business project with two people on the line. Just dial a number, press and release the receiver button to get a second dial tone, then dial the second number. Press and release the button again to connect the two calls at once.

Caller ID

If you have a telephone with Caller ID display capacity, or an adjunct unit, Caller ID shows you the name and number of the person who is calling on the screen before you answer the phone, so you can choose which calls to pick up and which to return at a more convenient time.

Restrictions and Requirements
Caller ID requires display equipment. The name and number displayed are those associated with the line from which the call is made. It may not be available in all areas or on all calls and may not be available internationally. Some calls may be blocked by the calling parties and some names and numbers may not be available.

Call Trace feature allows you to have obscene or threatening calls traced automatically on most numbers.

How To Use:

1. When you receive an obscene or harassing call, just hang up.
2. Wait 10 seconds, pick up your phone again and listen for a normal dial tone.
3. Press *57 (or dial 1157 on a rotary dial phone). Listen for a confirmation announcement that the last call has been traced. Hang up.
4. If the details of the call you are attempting to trace are not available, you will receive an error message instead of a confirmation announcement.
5. The numbers you traced will be recorded at the telephone company. If you decide to follow up on the matter, we'll provide the numbers to the local authorities.

Telemarketer Call Screening

You wouldn't let strangers through your front door whenever they want, so why let anyone call you whenever they want?

Telemarketer Call Screening intercepts calls, announces that you do not accept calls from telemarketers and instructs them to add you to their "Do Not Call" list. It 'remembers' accepted callers so they always get through. Next time your phone rings, know it's someone you want to hear from. Telemarketer Call Screening. What more could you ask for?

Distinctive Ringing allows you to add another telephone number to your existing line which when called rings differently than your existing main line.

Distinctive Ring Call Waiting

When a call is received from someone on your Distinctive Ring list, you are alerted with a Distinctive Ringing pattern. If you also have Call waiting and a call is received from someone on your Distinctive Ringing list, the Call Waiting tone will be distinctive.

How to Use:

1. Pick up your phone and listen for dial tone. Press *61. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your list. Follow the voice instructions and dial 3 to turn the feature on (if currently off) or turn the feature off (if currently on).
2. To add the last caller to your list press #01#.
3. To hear the phone numbers on your list dial 1. After the list is read, voice instructions will follow.
4. To add a number to your list press #. Follow the voice instructions. You can store up to 31 phone numbers.
5. To remove a number from your list press *. Follow the voice instructions to remove any or all of those numbers.
6. To hear instructions again dial 0.
7. If a call is from someone on your list, you'll hear a special ring. All other calls will have a normal ringing pattern. If you have Call Waiting and get a call from a number on your list while you're on another call, you'll hear special Call Waiting tone. All other calls are signaled by a normal tone.

Call Back *66 keeps redialing busy numbers and tells you when the line is free.

How To Use

1. When you hear a busy signal, depress the switchhook and release it quickly. Listen for special dial tone.
2. If you've already hung up, pick up the receiver and listen for a dial tone.
3. Dial *66. On a rotary dial phone, dial 1166.
4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. A special callback ring alerts you if the line becomes free. Pick up the handset to automatically place the call.
5. To cancel, pick up the phone and listen for dial tone. Press *86. On a rotary dial phone, dial 1186. Listen for confirmation tone or announcement. Hang up.

Automatic Recall *69

With *69 you can place a call to the most recent call that you received, whether or not the call was answered or the number known.

How to Use:

1. Pick up your phone and listen for dial tone. If you were already on the phone and ignored a Call Waiting tone, depress the switchhook and release it quickly.
2. Press *69. On a rotary dial phone, dial 1169. Your call will go through like a normal call.
3. If the line is busy, hang up. Your phone will keep trying the number for up to 30 minutes. A special call back ring alerts you if the line becomes free. Pickup the handset to automatically place the call.
4. To cancel, pick up the phone and press *69. Listen for confirmation tone or announcement. Hang up.

Selective Call Acceptance *64 screens incoming calls. When activated, you only receive calls from those on your acceptance list.

How to use:

1. Pick up the phone and listen for dial tone.
2. Press *64 (or dial 1164 on a rotary dial phone.) and the recorded announcement will give you specific, easy instructions. Follow these instructions and dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on).
3. To add the last caller to your acceptance list press #01#.
4. To hear the phone numbers on your list dial 1. After the list is read, voice instructions will follow.
5. To add a number to your list press #. Follow the voice instructions you will hear. You can store up to 31 numbers on your list.
6. To remove a number from your list press *. Follow the voice instructions to remove any or all of those numbers.
7. To hear instructions again dial 0.
8. When someone calls and your service is turned on, you'll receive calls only from those on your call acceptance list. Callers who are not your list will simply hear an announcement that you are not accepting calls at this time.

Selective Call Forwarding *63 automatically forwards selected calls to an alternate phone number.

How To Use:

1. Pick up the phone and listen for dial tone.
2. Press *63, and listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list.
3. Follow the voice instructions and dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on).
4. To add the last caller to your forward list press #01#.
5. To enter your "Forward-to" number the first time you turn on the service, you'll be asked to enter the number you'd like your special calls forwarded to. From then on, the system will simply remind you of the current "forward-to" number.
6. If the current number is correct, dial 1. If you wish to change the current "forward-to" number, dial 0, then follow the voice instructions.
7. To hear the phone numbers on your list, dial 1. After the list is read, voice instructions will follow.
8. To add a number to your list press # and follow the voice instructions you'll hear. You can store up to 31 phone numbers on your forward list.
9. To remove a number from your list press * and follow the voice instructions to remove any or all of those numbers from your forward list.
10. When someone calls, if your service is turned on, and the caller is on your forward list, the call will be rerouted to your "forward-to" number. If the caller is not on your forward list, the call will ring at that location as usual.

Selective Call Rejection *60 blocks unwanted calls from disturbing you.

How To Use:

1. Pick up your phone and listen for dial tone.
2. Press *60 and listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list.
3. Follow the voice instructions and dial 3 to turn the feature on (if it is currently off), or to turn the feature off (if it is currently on).
4. To add the last caller to your list press #01#. To hear the phone numbers on your rejection list, dial 1. After the list is read, voice instructions will follow.
5. To add a number to your list press # and follow the voice instructions you'll hear. You can store up to 31 phone numbers on your rejection list.
6. To remove a number from your list press *, and follow the voice instructions to remove any or all of those numbers from your rejection list.
7. To hear instructions again dial 0.
8. When someone calls and call rejection is activated, the callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as normal.

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