Your Billing Cycle

DIRECTV customers are billed once a month. We bill for programming services in advance, except for pay per view purchases, which appear on the bill after the customer orders them.

You will be billed as soon as we turn on your DIRECTV service for the first month's programming. Your monthly billing cycle is based on the date you activate service. We cannot shorten or lengthen your cycle or your bill date.

Changing your services

When you change your programming package, a pro-rated credit is automatically issued to your account for the remainder of your billing cycle. Also, your account will be charged a pro-rated amount for the new package. Credits are not issued if you cancel a non-refundable package such as NFL Sunday Ticket, ESPN Gameplan, etc.

Payment options

At PGTELCO	129 N. Mock St. Prairie Grove, AR  72753
	Monday through Friday, 8:00 a.m. to 4:30 p.m.
By Mail	PGTELCO PO Box 1010 Prairie Grove, AR  72753
By Bank Draft	Sign up at PGTELCO
By Recurring Credit Card Payment	sign up at PGTELCO or call (479)846-5696 or (877)-356-5696

If you're not sure about pay per view purchases on your bill

Does your bill list a pay per view movie you are not sure you ordered? Do you know if someone else in your household ordered it? It is easy to check out, pick up your remote control and review your purchase history with DIRECTV System on-screen menus. Your DIRECTV System owner's manual tells you how.

We've found that there's a simple explanation for most cases of apparently erroneous pay per view charges. Somebody else in the household or an overnight guest ordered movies and forgot to tell the person paying the bill.

Also, if you don't have a working phone line continously connected to your DIRECTV system for several months, then after the phone line problem is resolved, all pay per view purchases for that entire period of time will appear on your bill all at once. This can also prevent you from ordering movies by remote because your card will be full. The best way to avoid such billing surprises is to make sure you always have a working phone line plugged into your receiver. If your pay per view purchases are not appearing on your bill, you should check the connection by plugging a telephone into the line that's normally plugged into your receiver. Then listen for a dial tone. Accessories such as splitters and wireless jacks can sometimes be a problem. If you are not getting a dial tone, then your receiver is not able to upload your pay per view purchases to the billing system. If you do have a dial tone, then the modem in your receiver is defective.

If your service is disconnected

We do turn off service to customers who don't pay their bills. If your services have been turned off and you have a credit or debit card, call (479)846-5696 or (877)356-5696 and we can take a payment over the phone and restore your services immediately. Otherwise, your services can be restored as soon as payment is received and posted at PGTELCO. If you mail your payment, please enclose a note asking for your services to be restored. We do not reactivate services automatically. If you are making your payment in person, please let them know at the office to restore your services once the payment is posted. We cannot restore services without payment. There is a $15 reconnect fee.

If you want to disconnect service.

Call us at (479)846-5696 or (877)356-5696 as soon as you decide to disconnect service. Until you notify us, you will continue to be billed for service. Disconnecting your receiver and/or dish does not tell us that you have stopped using DIRECTV programming. We cannot back date a disconnect date, so credit will only be issued from the day you call us to the end of your billing cycle.

Paying at the last minute

If you're in a last-minute payment pinch you may use your credit or debit card to post payment to your account immediately. You can make credit or debit card payments over the phone by calling: (479)846-5696 or (877)356-5696.