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DirecTV

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PGTC's Role

Your DIRECTV charges are not included on your telephone bill. Your monthly bill is processed from central DIRECTV billing centers around the U.S. but payment is made directly to PGTELCO. Your billing cycle and due date are determined by the date you activate your DIRECTV services and can not be changed.

Any programming issues or changes, billing questions, etc. should be directed to our office, (479)846-5696 or (877)356-5696. These numbers are answered by our business office 8:00 a.m. to 8:00 p.m., Monday through Friday. Evenings and weekends, these numbers will be directed to our after hours service. This service is also available during business hours when our customer service representatives are not available.

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Contact Info

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Account and Billing

Your Billing Cycle

DIRECTV customers are billed once a month. We bill for programming services in advance, except for pay per view purchases, which appear on the bill after the customer orders them.

You will be billed as soon as we turn on your DIRECTV service for the first month's programming. Your monthly billing cycle is based on the date you activate service. We cannot shorten or lengthen your cycle or your bill date.

Changing your services

When you change your programming package, a pro-rated credit is automatically issued to your account for the remainder of your billing cycle. Also, your account will be charged a pro-rated amount for the new package. Credits are not issued if you cancel a non-refundable package such as NFL Sunday Ticket, ESPN Gameplan, etc.

Payment options

If you're not sure about pay per view purchases on your bill

Does your bill list a pay per view movie you are not sure you ordered? Do you know if someone else in your household ordered it? It is easy to check out, pick up your remote control and review your purchase history with DIRECTV System on-screen menus. Your DIRECTV System owner's manual tells you how.

We've found that there's a simple explanation for most cases of apparently erroneous pay per view charges. Somebody else in the household or an overnight guest ordered movies and forgot to tell the person paying the bill.

Also, if you don't have a working phone line continuously connected to your DIRECTV system for several months, then after the phone line problem is resolved, all pay per view purchases for that entire period of time will appear on your bill all at once. This can also prevent you from ordering movies by remote because your card will be full. The best way to avoid such billing surprises is to make sure you always have a working phone line plugged into your receiver. If your pay per view purchases are not appearing on your bill, you should check the connection by plugging a telephone into the line that's normally plugged into your receiver. Then listen for a dial tone. Accessories such as splitters and wireless jacks can sometimes be a problem. If you are not getting a dial tone, then your receiver is not able to upload your pay per view purchases to the billing system. If you do have a dial tone, then the modem in your receiver is defective.

If your service is disconnected

We do turn off service to customers who don't pay their bills. If your services have been turned off and you have a credit or debit card, call (479)846-5696 or (877)356-5696 and we can take a payment over the phone and restore your services immediately. Otherwise, your services can be restored as soon as payment is received and posted at PGTELCO. If you mail your payment, please enclose a note asking for your services to be restored. We do not reactivate services automatically. If you are making your payment in person, please let them know at the office to restore your services once the payment is posted. We cannot restore services without payment.

If you want to disconnect service.

Call us at (479)846-5696 or (877)356-5696 as soon as you decide to disconnect service. Until you notify us, you will continue to be billed for service. Disconnecting your receiver and/or dish does not tell us that you have stopped using DIRECTV programming. We cannot back date a disconnect date, so credit will only be issued from the day you call us to the end of your billing cycle.

Paying at the last minute

If you're in a last-minute payment pinch you may use your credit or debit card to post payment to your account immediately. You can make credit or debit card payments over the phone by calling: (479)846-5696 or (877)356-5696.

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DirecTV Systems

Single Receiver Systems

This system consists of a dish, a receiver, and a remote. It will operate one television. Many of the one receiver systems today come equipped with a dish that will support two receivers. This will allow you to add another receiver in the future.

Dual Receiver Systems

This System consists of a dish, two receivers, and two remotes. It operates two televisions.

Three or More Receivers System

To operate more than two televisions, you will need a dual receiver system plus an additional receiver for each additional television and a splitter to split the cable to the additional receivers.

We have systems and additional receivers available for purchase at PGTELCO. Please call (479)846-5696 or (877)356-5696 for current prices.

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Installation

Installation is usually available within two to three days unless we have an unusual amount of installation requests. The installation is done by PGTELCO employees. They will install the equipment, call to set up the programming, and insure that it is working properly before they leave your residence.

Please keep your owner's manual for future reference.

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Repair & Service

It is very important that you keep your owner's manual. The manual will list manufacturers' numbers that you can call for equipment problems and warranty information. Although we can assist you with your programming services, we are not always able to diagnose or help with equipment problems.

Service calls are available for dish realignment, signal testing, etc. The service call rate is $49/hour plus materials.

At this time we do not do receiver repair.

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Programming Packages - http://www.directv.com

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Channel Information - http://www.directv.com

Channel Descriptions - http://www.directv.com

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Printable Channel Lineup - http://www.directv.com/see/pdf/chnllineup.pdf

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Online Programming Guide - http://www.directv.com

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