If your bill is not paid by the Due Date, a Shut-Off Notice will be mailed to you. Your service may be suspended if the bill is not paid by the last day to pay printed on the notice.

A residential customer may designate a consenting individual or agency as a third party to receive a copy of the Shut-Off Notice.

A residential customer may postpone suspension of service when a certified medical emergency exists or when you have signed a Delayed Payment Agreement. You may also make arrangements with our Business Office to avoid suspension of service during an Extended Period of Absence from your residence.